Position overview:

At Cosh, we offer a sanctuary where clients experience unparalleled scalp and hair care in a serene environment. As a Scalp & Wellness Specialist, you will be at the forefront of delivering these rejuvenating treatments, helping clients leave with renewed confidence and well-being. You will consult with our clientele to determine the best course of action for their specific scalp and hair needs and provide hair washes, hair treatments, scalp massages, scalp treatments, and drying services in addition to product and service sales.

Pay: $18-20 per hour, plus commission and tips (see below for more benefits information).

Schedule:

Enjoy a flexible work schedule with opportunities to work weekdays, weekends, and evenings, tailored to your availability. We support a work-life balance to ensure our team thrives both professionally and personally.

What you’ll do:

• Provide excellent client care and customer service

• Evaluate clients’ scalp, guide clients through service offerings, and determine which products and services would benefit them the most

• Treat clients through soft tissue and pressure point manipulation while maintaining a safe and relaxing experience

• Apply any necessary or purchased treatments to clients’ scalp

• Provide hair washing, conditioning, and drying services, paying close attention to clients’ hair type and specific needs

• Take detailed client history and note any noticeable conditions, referring them to relevant professionals as necessary

• Actively promote the spa and studio, treatments, services, products, as well as programs, promotions, and/or discounts available

• Assist in accurately completing client transactions from time-to-time or as necessary

• Maintain a clean, sanitary, and organized work station

• Perform opening and closing duties

• Maintain a professional and clean work environment and appearance, adhering to company dress code

• Maintain complete confidentiality in all client matters in accordance with company policy

• Assist with other duties and projects as assigned by management

What you’ll bring:

• Must-Have:

• High School Diploma or GED.

• CA Cosmetology license or Barbering license.

• Exceptional customer service skills.

• Ability to be efficient and productive in a fast-paced environment.

• Must be a team player.

• Excellent verbal and interpersonal skills.

• Great attention to detail and accuracy.

• Consistently demonstrates good judgment, strong character and personality, ethics, and high standards of performance.

• Nice-to-Have:

• At least one year of experience in massage, hairstyling, or other related service.

• Experience in a high-end spa or salon setting.

• Sales skills and experience.

• Experience with POS systems.

• Knowledge of: Cloud-based applications, Microsoft Word, Excel, and Outlook and/or Apple Pages, Numbers, and Mail, and the ability to learn new software quickly.

You’re a great fit for this role If:

• You are a people person. You are able to read the mood in the room and can adjust your communication style accordingly. You steer away from drama and foster a peaceful and harmonious environment. People love to be around you because you make them feel seen and appreciated. You light up the room, even when you are working under pressure.

• You are highly perceptive.  You don’t need someone to say something for you to know what they’re feeling. You’re naturally intuitive and can understand someone’s wishes through spoken language, body language, and other cues.

• You are naturally thoughtful. You remember important details, ask about weekend plans, and joyfully communicate birthday wishes. People would describe you as warm and welcoming.

• You pay extreme attention to detail. You notice something out of place, and it most likely bothers you. You won’t feel comfortable unless that thing is corrected. You will recognize when improvement is needed, and you proactively make recommendations on ways to improve things.

• You embrace the not-so-glamorous. There is no task too big or too small. You aren’t afraid to calm down a tense situation or go out of your way to be nice to the most anxious or upset of people.

• You go with the flow. We are a rapidly-growing company, and we all wear many hats. You can adapt, evolve, and pivot in ever-changing environments.

Physical requirements:

• Prolonged periods of sitting at and working around a sink bowl.

• Frequent use of hand and fingers to handle, manipulate, or feel, and to reach with hands and arms.

• Occasionally climb or balance, stoop, kneel, crouch or crawl, talk and hear.

• Frequent need to stand up and sit down multiple times throughout a day.

• Occasionally lift and/or move up to 30 pounds.

• We understand the physical demands of this role and provide ergonomic equipment and scheduled breaks to ensure your comfort and well-being throughout your workday.

Benefits and Perks:

• Competitive salary plus commission and tips.

• Comprehensive health benefits for full-time employees.

• Employee discounts on services and products.

• Retirement plan contributions after first year of service.

• Opportunities for professional growth and development.

Diversity and Inclusion:

Cosh is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Today:

If you’re passionate about delivering exceptional client care and being part of a team that values your contribution, we’d love to hear from you. Apply today to join the Cosh family and embark on a rewarding career in the wellness industry.